机器人话术推荐

一、欢迎消息/问候语

1、访客首次访问

• Hi there! Nice to see you 🙂 We have a 10% promo code for new customers! Would you like to get one now? 🛍️
• Hi there 👋 If you need any assistance, I'm always here.
• Hello, how can I help you?
• Hi! Lovely to have you on our website.How may I assist you today?

• Good morning/afternoon/evening! I’m [your name]. I’m here to help if you need anything.

2、访客重复访问

• Hi there! We missed you, and we prepared a little gift for you!🎁
• Welcome back！I'll be here in case of any questions 😊

• Hey there! How are you doing today😀? Let me know if there’s anything you’d like to ask.

• Hi! Long time no see. Please let me know if you need help today.
• We Miss You! Here’s an exclusive HUGE discount just for you. Limited amount only, shop with us again ,and grab your faves at the best price!

二、发送主动消息

1、在产品集合页面或是首页停留

• It seems that you haven't found the product you are looking for. Can we help you.
• You can describe some product features you want and we will help you find it.😄
• Hi! Are you looking for a specific product or just browsing, let us know and assist you with any questions

2、在购物车页面停留

• Hi, I noticed that you are having a hard time completing your purchase. Can I explain our current offer?
• Low stock alert! These are trending on our site. Checkout now before it gone for good.

3、在产品详情页停留

• Hi! If you have any questions about this product, please let us know and we will solve your doubts.
• What features would you like to know about this product?

4、放弃结账

• We noticed that you seem to have abandoned checkout. Could you share the reason?

三、发送折扣/营销话术

1、折扣话术

• Do you want to know the secret that'll let you save on this order?
• Considering you are a returning customer of our store, we offer you an exclusive discount code: Q-XYZ.😄
• We have a 10% promo code for new customers! Would you like to get one now?
• Save 10% on this order +图片

2、特惠日预告

• Just wanted to let you know, we will be running a promotion on [date], add your favorite items and buy them on the same day~

3、限时商品特惠

• Our [items] are doing activities recently, if you are interested, you can directly click to buy.🎉
• We're currently offering a 10% discount on this product! Use the code YOUR_CODE and you'll get 10% off your purchase.

四、获取线索

1、询问邮箱

• Cool! What's your email address then?

2、获取订阅

• Great! Would you like to stay in loop with the latest news?

五、相关商品推荐/特殊商品推荐

• Hey, I noticed you were browsing [product name]. I think [product name] you might also be interested in, our customers often buy both products at the same time.
• [product name] is often used in combination with [product name], and now you can enjoy more discounts when you buy it together.

六、转人工消息提示

1、人工客服资源充足

• Our staff will contact you in the next few minutes, and in the meantime, please tell us how we can help you.
• Please describe your question in detail, and the receptionist will reply in time.

2、人工消息响应慢

• The next available representative will contact you shortly. Meanwhile, could you please tell us how we can help you?

3、一直没有人工客服响应

• We apologize but all our customer support agents are engaged at the moment.You can contact us through other social media channels . We will reply in time after seeing the news . Our email is [email].
• Our retail consultant will contact you in the next few minutes during our working time 8:00~12:00am and 13:30~17:00pm (China time) or you can leave your email for quick communicatoin.
• Hi, sorry but we’re not currently online. You can contact us through our official email [email].

七、与访客交互

1、访客同意机器人建议

• Great, hope you have a pleasant shopping experience.

2、访客拒绝机器人建议

• No problem. I'll be here if you have any questions.😊
• Sorry，If you need any assistance, I'm always here.😊
• All right! Enjoy your shopping.